REFUND & RETURNS
At wainscotaria.shop, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original packaging and accessories.
- Show no signs of misuse, damage, or excessive wear caused after delivery.
Returns that do not meet these conditions may not be accepted.
Return Process
To begin a return, please contact our customer support team at:
Email: help@wainscotaria.shop
Please include:
- Your order number.
- The product name.
- The reason for your return.
- Photos, if the item is damaged or incorrect.
Our support team will provide return instructions after reviewing your request.
Refunds
Once your returned item has been received and inspected, your refund will be processed.
Approved refunds will be issued to your original payment method within 3 business days.
Depending on your payment provider or financial institution, additional processing time may be required before the funds appear in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We will work with you to resolve the issue promptly.
Return Shipping
If the return is due to our error, such as receiving an incorrect or damaged item, we will provide an appropriate solution.
For returns requested for other reasons, return shipping responsibilities may vary depending on the circumstances. Our customer support team will provide detailed instructions during the return process.
Important Notice
Due to continuous financial losses, the merchant has decided to conduct a clearance sale at a loss. Although inventory is being cleared, every eligible order remains covered by this Return & Refund Policy. We remain committed to providing fair and efficient customer service throughout the clearance event.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: help@wainscotaria.shop